Patient programmes should focus on patients and the improvement of their care situation. Successful formats offer both organisational and psychosocial support and do not shy away from anxiety issues such as disease, therapy and side-effect management. NOT GOOD: ‘hidden’ compliance programmes that are only intended to reduce dropout rates and the associated loss of revenue. These programmes can be recognised by the low numbers of participants due to a lack of patient benefit, poor integration into everyday life (usability) and mundane content that barely extends beyond nutrition or exercise. In addition to the lack of patient-relevant added value and pertinence, other reasons why PSPs are little used include complicated enrolment procedures and myths that these programmes need to be ‘physician-driven’. These are all good starting points for improvement. A PSP is only good if patients and organisations recommend it. END OF STORY!

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