Thank you for your interest in our website. The protection of your personal data is important to us. Below you will find information about how we handle your data that is collected through your use of our website. Your data will be processed in accordance with the legal data protection regulations.
Controller within the meaning of data protection law
Data Protection Officer
Proliance GmbH / www.datenschutzexperte.de
Data Protection Officer
When contacting our Data Protection Officer, please specify the company to which your request relates. Please refrain from enclosing sensitive information such as a copy of an identification document with your request.
Access to and storage of information in terminal equipment
By using our website, access to information (e.g. IP address) or storage of information (e.g. cookies) in your terminal equipment may occur. This access or storage may involve further processing of personal data pursuant to the GDPR.
In cases where such access to information or such storage of information is strictly necessary for the technically error-free delivery of our services, this is done on the basis of § 25 para. 1 s. 1, para. 2 no. 2 TTDSG.
In cases where such a process serves other purposes (e.g. the needs-based design of our website), this will only be carried out on the basis of § 25 para. 1 TTDSG with your consent pursuant to Art. 6 para. 1 lit. a GDPR. The consent can be revoked at any time with effect for the future.
For more information on the processing of your personal data and the relevant legal basis in this context, please refer to the following sections on the specific processing activities on our website.
This website is hosted by an external service provider (domainfactory GmbH, Oskar-Messter-Str. 33, 85737 Ismaning)). This website is hosted in Germany. Personal data collected on this website is stored on the hoster’s servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, web page accesses and other data generated by a website.
We collect the listed data to ensure a proper connection to the website and an error-free delivery of our services. The processing of this data is strictly necessary to make the website available to you. The legal basis for the processing of the data is our legitimate interest in the correct presentation and functionality of our website in accordance with Art. 6 Para. 1 lit. f GDPR.
We have concluded a Data Processing Agreement with the provider in accordance with the requirements of Art. 28 GDPR, in which we commit him to protect the data of our customers and not to pass them on to third parties.
Once you visit our website, it is technically necessary that data is transmitted to our web server via your internet browser. The following data is recorded during an active connection for communication between your internet browser and our web server:
- Date and time of the request
- Name of the requested file
- Page from which the file was requested
- Access status
- Web browser used and operating system used
- (Full) IP address of the requesting computer
- Transmitted amount of data
We collect the listed data to ensure a proper connection to the website and an error-free delivery of our services. The processing of this data is strictly necessary to make the website available to you. The log files are processed for the purpose of evaluating system security and stability as well as for administrative purposes. The log files serve to evaluate system security and stability as well as administrative purposes. The legal basis for the processing of the data is our legitimate interest in the protection and functionality of our website in accordance with Art. 6 para. 1 lit. f GDPR.
For reasons of technical security, in particular to prevent attempts to attack our web server, we may temporarily store this data. After 7 days at the latest, the data is made anonymous by shortening the IP address at domain level, so that it is no longer possible to establish a reference to the individual user. This data is not evaluated in anonymous form except for statistical purposes. This data is not combined with data from other data sources.
Data processing within the framework of our survey
For the purpose of reviewing the relatives’ quality of life, we may conduct surveys. For this purpose, we use the service provider Lamapoll operated by Lamano GmbH & Co. KG, Frankfurter Allee 69, 10247 Berlin.
In this context, so-called health data are also processed. This includes all data relating to your state of health and from which information about your past, present and future physical or mental state of health is obtained. If you have given us your consent for this, the processing is based on Art. Art. 9 para. 2 lit. a) in conjunction with Art. 6 para. 1 p. 1 lit. a) GDPR.
We have concluded an order processing agreement with our service provider Lamapoll, in which we oblige him to protect our customers’ data and not to pass it on to third parties.
Our website uses so-called “cookies”. Cookies are small text files that are either temporarily stored on your end device for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or an automatic solution is provided by your web browser.
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or language settings). Other cookies are used to evaluate user behaviour or display advertising.
The processing of data using strictly necessary cookies is based on a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the technically error-free delivery of our services. For details on the processing purposes and legitimate interests, please refer to the following explanations on the specific data processing.
You can set your browser to
- be informed about the setting of cookies,
- only allow cookies in individual cases,
- exclude the acceptance of cookies for certain cases or generally,
- activate the automatic deletion of cookies when the browser is closed.
The cookie settings can be managed under the following links for each browser:
You can also manage cookies of many companies and functions used for advertising individually. To do so, use the appropriate user tools, available at https://www.aboutads.info/choices/ or http://www.youronlinechoices.com/uk/your-ad-choices.
Most browsers also offer a so-called “do-not-track function”. When this feature is enabled, the browser tells ad networks, websites, and applications that you do not want to be “tracked” for behavioural advertising and the like.
For information and instructions on how to edit this feature, please refer to the links below, depending on your browser provider:
Please note that if you disable cookies, the functionality of our website may be limited.
We use “Google Ads” on our website, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Ads is used by us for marketing and optimisation purposes, in particular to display ads that are relevant and interesting to you.
If you have given us your consent to do so in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we can use Google Ads to draw attention to our attractive offers by using advertising material on external websites. This enables us to determine how successful individual advertising measures are.
These advertising media is delivered by Google via so-called “AdServers”. We use AdServer cookies for this purpose, through which certain parameters for measuring success, such as the display of the ads or clicks by users, can be measured.
If you reach our website via a Google ad, Google Ads will store a cookie on your PC. These cookies usually expire after 30 days. They are not intended to identify you personally. The following information is usually stored as analysis values for this cookie: Unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions), opt-out information (marking that the user no longer wishes to be contacted). These cookies enable Google to recognize your web browser. If a user visits certain pages of an ad client’s website and the cookie stored on their computer has not expired, Google and the client will be able to tell that the user clicked on the ad and was redirected to that page. A different cookie is associated with each ad client. As a result, cookies cannot be tracked through the websites of ad clients. We ourselves do not collect and process any personal data in the advertising measures mentioned above. We only receive statistical evaluations from Google. By means of these evaluations we can recognize which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material, in particular we cannot identify the users on the basis of this information.
Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of Google Ads. To the best of our knowledge, Google receives the information that you have called up the relevant part of our website or clicked on an advertisement from us. If you have a user account with Google and are registered, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, there is a possibility that Google will find out and save your IP address.
Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, we have concluded standard contractual clauses with the provider in accordance with Art. 46 Para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.
Further information on data use by Google, on setting and objection options as well as on data protection can be found on the following Google websites:
– Google website statistics: https://services.google.com/sitestats/en.html
You can prevent the installation of cookies by deleting existing cookies and deactivating the storage of cookies in the settings of your web browser. Please note that in this case you may not be able to use all functions of our website to their full extent. You can also prevent the storage of cookies by setting your web browser to block cookies from the domain “www.googleadservices.com” (https://www.google.de/settings/ads). We would like to point out that this setting will be deleted if you delete your cookies. In addition, you can deactivate interest-related advertisements by clicking on the link http://optout.aboutads.info. Please note that this setting will also be deleted if you delete your cookies.
On our website we embed videos from “YouTube”, a social media platform of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). The legal basis for the processing of your personal data is your given consent according to Art. 6 para. 1 lit. a GDPR.
Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, Google uses standard contractual clauses in accordance with Art. 46 Para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.
Further information on data protection and data use by Google can be found on the following Google website: https://policies.google.com/privacy
Change cookie settings
You can revoke or change your cookie settings at any time. To do so, access the cookie settings again via our integrated thumbprint. You can find this at the bottom left of our website.
External links to social media
On our website social media (Instagram) is solely embedded as a link to the respective service. After clicking on the embedded text/image-link you will be directed to the website of the respective provider. User information will only be transferred after the redirection to the respective provider. Information regarding the use of your personal data through the use of the website can be found in the privacy policies of the visited websites.
In the following, you will find information on how we handle your data, which are processed through your use of our social media presence on social networks and platforms. The processing of your data is in accordance with the legal regulations.
If your personal data is processed by one of the providers listed below, this provider is responsible for data processing within the meaning of the GDPR. For the assertion of your rights, please contact the respective provider. Only they have access to the data collected from you. However, if you need any assistance, please contact us any time.
We are present on social media platforms of the following providers:
- Instagram, Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Irland
- YouTube, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
1.2. Data Protection Officer
Information on how to contact the Data Protection Officer of the respective social media providers can be found here:
- Instagram Inc.: https://www.facebook.com/help/contact/540977946302970
- YouTube: To contact the Data Protection Officer of YouTube, please approach Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
2. General information on social media platforms
2.2. Our Data Protection Officer
3. General data processing on social media platforms
3.1. Data processing for market research and advertising
3.2. Data processing through making contact
We collect data when you contact us, for example via contact form or messenger services such as Facebook Messenger. The data collected depends on the details you provide and the contact details you specify. It will be stored for the purpose of processing the inquiry and in the event of follow-up questions. Under no circumstances we will pass on the data to third parties without your consent. The legal basis for the data processing is our legitimate interest in responding to your request pursuant to Art. 6 para. 1 lit. f GDPR and, if applicable, Art. 6 para. 1 lit. b GDPR if your request aimed at the conclusion of a contract. Unless there are compelling reasons, your data will be erased after final processing. We assume the processing is finalized, when the regarding circumstances are clarified.
3.3. Data processing for the purpose of performing a contract or entering into an contract
If your request via social media or other platforms is aimed at the conclusion of a contract, regarding the delivery of goods or the provision of services, we process your data in order to perform the contract and the requested services, or pre-contractual measures. In this case, the legal basis for the processing of your data is Art. 6 para. 1 lit. b GDPR. Your data will be erased if they are no longer necessary for the fulfilment of the contract or if it is certain, that pre-contractual measures will not lead to the conclusion of a contract corresponding to the purpose of establishing the contact. Please take into account, that it may be necessary to store personal data of our contractual partners in order to comply with contractual or legal obligations even after the conclusion of contract.
3.4. Data processing on the legal basis of consent
If the respective platform providers request you to give consent to the processing for a particular purpose, the legal basis for the processing is Art. 6 para. 1 lit. a, Art. 7 GDPR. You have the right to withdraw such consent with effect for the future at any time.
4. Data transfer and recipient
When visiting and using the above-mentioned platforms, personal data may be transferred to the U.S. or other third countries outside the EU, therefore further appropriate safeguards are required to ensure the level of data protection under the GDPR. Further information on whether and what suitable guarantees the providers can provide in this regard can be found in the list below.
Data Transfer and Recipients
Your personal data is not transferred to third parties, unless
- we have explicitly pointed this out in the description of the respective data processing.
- you have given your explicit consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
- the transfer pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is necessary for the assertion, exercise or defence of legal claims and our legitimate interests are not overridden by your fundamental rights and freedoms.
- there is a legal obligation to transfer data pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and
- required by Art. 6 para. 1 sentence 1 lit. b GDPR for the execution of contractual relationships with you.
In addition, we use external service providers for the processing of our services, whom we have carefully selected and commissioned in writing. They are bound by our instructions and are regularly monitored by us. Required data processing agreements pursuant to Art. 28 GDPR are concluded before the commission. In particular, these contracts concern web hosting services, the dispatch of emails and IT updates and maintenance. Your personal data will not be transferred to third parties by our service providers.
We take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk in accordance with Article 32 of the GDPR, taking into account the state of the art, the cost of implementation and the nature, scope, circumstances and purposes of the processing, as well as the varying probability and severity of the risk to the rights and freedoms of natural persons. This website uses SSL encryption for security reasons and to protect the transmission of confidential content.
The period for which the personal data will be stored is determined by the relevant statutory storage periods (e.g. from commercial law and tax law). The corresponding data is deleted routinely upon expiry of the respective period. If data is required for the fulfilment of a contract or contract initiation, or if we have a legitimate interest in further storage, the data will be deleted if they are no longer required for these purposes or if you make use of your right of withdrawal or objection.
In the following, you will find information about your data subject rights, which the current data protection law grants you against the controller concerning the processing of personal data:
The right, pursuant to Art. 15 GDPR, to obtain information about your personal data processed by us. In particular, you may request information about the purposes of processing, the categories of personal data concerned, the categories of recipients to whom your data has been or will be disclosed, the envisaged period for which the data will be stored, the existence of the right to request from the controller rectification or erasure or personal data or restriction of processing of personal data concerning you or to object such processing, the existence of a right to lodge a complaint with a supervisory authority, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved, as well as the significance and the envisaged consequences.
The right to obtain without undue delay the rectification of inaccurate personal data concerning you. in accordance with Art. 16 GDPR.
The right to request the erasure of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right of freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.
The right, pursuant to Art. 18 GDPR, to demand the restriction of the processing of your personal data if the accuracy of the data is contested by you, the processing is unlawful, but you oppose the erasure and we no longer need the data for the purposes of processing, but they are required by you for the establishment, exercise or defence of legal claims or you have filed an objection against the processing pursuant to Art. 21 GDPR.
The right, in accordance with Art. 20 GDPR, to receive the personal data concerning you, which you have provided to us in in a commonly used and machine-readable format and the right to transmit those data to another controller.
The right to withdraw your given consent pursuant to Art. 7 para. 3 GDPR with effect in the future at any time.
The right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR, in particular in the Member State of your habitual residence, place of work.
The right to withdraw your given consent pursuant to Art. 7 para. 3 GDPR: You have the right to withdraw your given consent concerning the processing of your personal data with effect for the future at any time. In the event of withdrawal, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Right to object
If your personal data is processed by us based on legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR, you have the right, pursuant to Art. 21 GDPR, to object at any time to the processing of your personal data on grounds relating to your particular situation. If the objection is directed against the processing of personal data for the purpose of direct marketing, you have a general right of objection without the requirement of stating a particular situation.
If you wish to exercise your right of withdrawal, objection or any of your other rights, simply send an e-mail to firstname.lastname@example.org.
Necessity of providing personal data
The provision of personal data for the decision on the conclusion of a contract, the fulfilment of the contract or for the implementation of pre-contractual measures is voluntary. However, we can only make the decision in the context of contractual measures if you provide such personal data that is required for the conclusion of the contract, the fulfilment of the contract or pre-contractual measures.
Automated decision making
Automated decision making or profiling according to Art. 22 GDPR does not take place.
Subject to change